Final Sale & No Return Policy

Effective Date: April 16, 2026

This Final Sale & No Return Policy (the "Policy") governs all purchases made from My Faja ("Company," "we," "us," or "our") via our website, www.shopmyfaja.com, or any authorized physical point of sale. By completing a purchase, you ("Customer," "you," or "your") agree to be bound by the terms and conditions set forth below.

1. Final Sale Acknowledgment

Due to the intimate nature of our products, including but not limited to fajas, compression garments, and the Original Sport Faja, all sales are FINAL. Once an item has been purchased and taken home, or once it has been delivered (including delivery to your address or any designated location), it is not eligible for return, exchange, or refund.

2. Hygiene and Health Regulations

Our products are classified as intimate apparel and compression wear that is worn directly against the body. To protect the health and safety of all customers and to comply with hygiene and health safety regulations, we cannot accept returns or exchanges once an item has been purchased and taken home or delivered. Items that may come into contact with the skin (including post-operative recovery garments) cannot be restocked or resold after leaving our control.

3. No Returns or Exchanges

• No Refunds: We do not offer monetary refunds for any reason once the transaction is complete and the item has been taken home or delivered.
• No Exchanges: We do not offer exchanges for different sizes, colors, or styles. Customers are encouraged to use our sizing guides and contact our 24/7 customer service team before purchasing to help ensure the correct fit.
• Cancellation Policy: Orders cannot be canceled or modified once they have been processed for shipment.

4. Inspection and Defective Merchandising

My Faja maintains strict quality control protocols to ensure every garment meets our premium standards. However, if you believe you have received a product with a genuine manufacturing defect, you must adhere to the following:

• Contact our support team at [Contact Email/Link] within forty-eight (48) hours of delivery.
• Provide clear photographic evidence of the defect along with your order number.
• The item must be in its original, unworn condition with all tags and packaging intact.
• Claims made after the 48-hour window or on items that have been worn will be denied.

5. Shipping and Delivery

Risk of loss and title for items purchased pass to the Customer upon our delivery to the carrier. My Faja is not responsible for items lost, stolen, or damaged during transit or after delivery has been confirmed by the carrier.

6. Customer Responsibility

It is the Customer’s responsibility to review their order carefully before finalizing the purchase. By completing the checkout process, the Customer acknowledges that they have read, understood, and agreed to this Final Sale & No Return Policy.

7. Contact Information

For questions regarding this policy or for assistance with sizing prior to your purchase, please contact our customer service team:

My Faja
Website: www.shopmyfaja.com
Customer Support: Available 24/7 via website chat or email.